Refund Policy
We strive to deliver dependable and punctual transport services. However, we understand that plans may change. This Refund Policy outlines the terms for cancellations and refunds.
1. Cancellation by Customer
A. Standard Bookings:
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100% Refund if canceled 48 hours or more before the scheduled pickup time.
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50% Refund if canceled 24–47 hours before the scheduled pickup time.
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No Refund if canceled less than 24 hours before the scheduled pickup.
B. Non-Refundable Services:
Some promotional or fixed-price bookings may be explicitly marked as non-refundable.
2. Cancellation by ES-TRANSFERS
If we cancel a confirmed booking (e.g., due to vehicle issues or extreme weather), you will receive a full refund or be offered an alternative arrangement at no additional cost.
3. No-Shows
If the customer is not present at the pickup location at the agreed time without prior notice, the booking will be treated as a no-show. No refunds will be provided in such cases.
4. Delays and Force Majeure
We are not liable for delays due to traffic, weather, or events beyond our control. Refunds in such cases can be negotiated at some percentage.
5. Refund Process
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Refunds will be processed to the original payment method within 10-15 business days.
- Note that all refunds will have the processing + service fees deducted when requested.
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To request a refund, contact [info@estransfers.com] with your booking reference and reason.
6. Contact Us
If you have any questions about our Privacy Policy or Refund Policy, please contact us:
Email: [info@estransfers.com]
Phone: [+34 632 94 26 70]
Phone: [+34 637 97 84 40]
Address: [Barcelona, Spain]