Contact Us

Physical Address​

Carrer de València, 38 Eixample, 08015 Barcelona

Phone Numbers

+34 637 97 84 40
+34 632 94 26 70

Email Address

info@estransfers.com
jose@estransfers.com

Send us a message

Send us your query below or contact us through above phone numbers via WhatsApp or call and we will get back to you promptly!

    Frequently Asked Questions

    What types of vehicles are available for transfers?

    We provide a range of vehicles including Economy sedans, Premium executive vehicles, and spacious Vans, each selected to meet varying passenger counts and luggage requirements.

    What is the booking procedure and required information?

    Bookings can be made online, via phone, or email. Essential details include pickup/drop-off locations, date and time, passenger count, and luggage specifications to ensure vehicle suitability.

    What types of transfer services do you provide?

    We offer a comprehensive range of services including airport transfers, city transfers, hourly disposals, city-to-city rides, corporate travel, and event transportation—tailored to meet both individual and group needs with professional efficiency.

    What qualifications do your chauffeurs hold?

    Our chauffeurs are fully licensed, insured, and undergo rigorous background checks, professional driver training, and regular performance assessments to guarantee safety and service quality.

    How is airport pickup handled, especially with flight delays?

    We monitor flight statuses in real time and adjust pickup times accordingly. Upon arrival, chauffeurs wait in the designated meeting point with a clear name display for easy identification.

    What is your policy on booking modifications?

    Clients may modify booking details including pickup time and location up to 24 hours prior to the scheduled service without penalty, subject to vehicle availability.

    What are the terms regarding cancellations and refunds?

    Cancellations made at least 24 hours in advance incur no fees. Late cancellations or no-shows may be subject to partial or full charges as outlined in our service agreement.

    Are child safety seats available, and how do I request them?

    Child seats compliant with local safety regulations are available upon request during the booking process. Please specify the child’s age and weight to ensure the appropriate seat is provided.

    What is the luggage capacity for each vehicle category?

    Economy vehicles typically accommodate 2 medium suitcases and 2 small bags, Premium vehicles offer similar or increased capacity, while Vans provide ample space for larger groups and additional luggage.

    Are all vehicles equipped with climate control?

    Yes, all vehicles in our fleet feature fully functional air conditioning systems, which are regularly inspected and maintained to ensure passenger comfort.

    How do you ensure punctuality despite traffic or unforeseen delays?

    We utilize GPS tracking and traffic monitoring systems to optimize routes in real time. Our chauffeurs are trained to anticipate delays and adjust schedules proactively to maintain punctual service.