We collect the following types of personal data:

• Contact Information: Name, phone number, email address

• Booking Details: Pick-up/drop-off locations, date and time of service, number of passengers, flight or train information (if applicable)

• Payment Information: Processed securely via Stripe. We do not store card details.

• Communication: Messages or interactions via WhatsApp or email

• Technical Data: IP address, browser type, and usage logs (collected via cookies – see our Cookie Policy)

We use your data to:

• Process and confirm your bookings

• Communicate with you regarding your reservation

• Improve our website and service experience

• Meet legal and regulatory requirements

We do not use your data for unsolicited marketing or sell it to third parties.

We process your data based on the following legal grounds:

• Contractual necessity (e.g., to complete your booking)

• Legitimate interest (e.g., to improve services or respond to inquiries)

• Legal obligation (e.g., accounting or fraud prevention)

We may share limited personal information with:

• Drivers: To fulfill your transfer

• Payment Processor (Stripe): For secure transaction processing

• Legal Authorities: When required by law

All parties are bound by confidentiality and data protection agreements.

We retain your data only as long as necessary for the purposes set out in this policy, including legal, accounting, or reporting requirements. Booking and transaction records are typically kept for up to 7 years.

ou have the right to:

• Access your personal data

• Correct inaccurate information

• Request deletion of your data (where applicable)

• Object to or restrict processing

• Request data portability

• Lodge a complaint with a data protection authority

To exercise your rights, contact: info@estransfers.com

We take security seriously and implement technical and organizational safeguards, including encryption, secure servers, and access control.

Our website may contain links to third-party websites (e.g., Stripe). We are not responsible for their content or privacy practices.

We may update this Privacy Policy from time to time. Changes will be posted on this page with a new "Last Updated" date.