Privacy Policy

Effective Date: [01/11/2025]
ES-TRANSFERS
Website: [www.estransfers.com]
Contact Email: [info@estransfers.com]

1. Introduction

At ES-TRANSFERS, we are committed to protecting your personal data and privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our transport transfer services, website, or communicate with us.

2. Information We Collect

We collect the following types of personal information:

A. Personal Identification Information

  • Full Name

  • Email Address

  • Phone Number

  • Pickup and Drop-off Locations

  • Travel Dates and Times

  • Passport or ID (for international or regulatory requirements)

B. Payment Information

  • We do not collect / save any Credit/Debit Card Details (processed via secure third-party payment processors i.e Stripe)

  • You will have to enter payment method each time you book with us for your security.

C. Device and Usage Information

  • IP Address

  • Browser Type

  • Operating System

  • Access Times and Referring URLs

  • GPS location (if using app-based services)

3. How We Use Your Information

We use your information to:

  • Process bookings and payments

  • Communicate confirmations and updates

  • Provide customer support

  • Comply with legal obligations (e.g., transport regulations)

  • Improve our website and services

  • Conduct analytics and performance monitoring

4. Legal Basis for Processing

We process your personal data under the following legal bases:

  • Performance of a contract (e.g., to fulfill your booking)

  • Compliance with a legal obligation

  • Your consent (for marketing or optional data sharing)

  • Legitimate interests (e.g., to improve services or prevent fraud)

5. Sharing and Disclosure

We do not sell your data. However, we may share it with:

  • Transport service providers (e.g., drivers, subcontracted partners)

  • Payment processors

  • IT and cloud service providers

  • Regulatory or law enforcement agencies (when legally required)

All third parties are contractually obligated to handle your data securely and in compliance with applicable laws.

6. Data Retention

We retain personal data only as long as necessary to:

  • Fulfill the purposes outlined above

  • Comply with legal or tax obligations

  • Resolve disputes and enforce agreements

Typically, data is kept for up to 6 years unless you request deletion sooner, where permissible.

7. Your Rights

You have the right to:

  • Access the personal data we hold about you

  • Correct inaccurate or outdated data

  • Request deletion of your data (unless legally restricted)

  • Object to or restrict processing

  • Withdraw consent (where applicable)

  • Lodge a complaint with a data protection authority

To exercise your rights, contact us at [info@estransfers.com].

8. Data Security

We implement industry-standard safeguards to protect your data:

  • SSL encryption

  • Secure servers

  • Role-based access controls

  • Regular security audits

However, no system is completely foolproof. You use our services at your own risk.

9. Cookies and Tracking

We use cookies and similar technologies to enhance user experience, analyze traffic, and support functionality.

You can manage or disable cookies in your browser settings.

10. International Data Transfers

If your data is transferred outside your country (e.g., to servers or partners in other jurisdictions), we ensure appropriate safeguards are in place, such as Standard Contractual Clauses or equivalent legal mechanisms.

11. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on our website with a new effective date. We encourage you to review it regularly.